JHB TEL : 087 135 2958CPT TEL : 087 135 3028
DBN TEL : 087 135 3027
BFN TEL : 087 135 3026
087 135 4407
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IMPORTANT INFORMATIONPlease take note of the following:
Installation & Commissioning of machines
Metal Cutting Lasers & Waterjet Cutters
Training and installation : what is offered
There will also be additional costs payable by the machine owner in the following circumstances:
Parts Warranty & Returns
Products which are bought for self installation/assembly have all parts warranted provided always that the installation/assembly is performed in a suitable location by a qualified electrician in accordance with our installation instructions. We guarantee that our products will perform correctly as described when used and serviced correctly, but not for any other purpose.
The performance of our products depends on the co-operation and diligence of our customers which includes cleaning and maintenance of the products. Our products do require cleaning, regular service and annual inspection to remain safe and effective.
In the case of self-installation and the unlikely event that difficulties arise and our assistance is requested, our full installation and travel costs will be charged. We may require the return of failed parts at your expense. Failure to return such parts will invalidate the warranty and entitle us to charge for spare parts already supplied under warranty.
WARRANTY INFORMATIONAll Perfect Laser equipment is sold defect and fault-free, supplied with a 12 month warranty against factory defects - except glass laser tubes which have a 6 month warranty against factory defects - subject to operating the laser machine as per the manual and limitations outlined below.
Exclusions would be:
• Actual physical damage to the laser tube
• Not maintaining a clean cooling water supply
• Your water container must be at least 20 litres (or you must have a chiller)
• Damage caused by lightning or power surges / load shedding
Spares such as LCD control panels and power supplies are usually held in stock. Defective units must be returned to Perfect Laser. You will be required to cover freight / courier costs.
Lenses and mirrors are guaranteed to be in perfect condition on installation. There is NO warranty on them thereafter.
REFUNDS & CANCELLATIONS OF ORDERSAny order cancelled for whatever reason will be subjected to a 20% restocking fee and 30% fee of the total part or machine price if the machine or part has been specially ordered for you.
PLEASE NOTE THAT ALL LARGE LASER MACHINES NOT IN STOCK (PLT-960 or larger) HAVE A 7 - 9 WEEK DELIVERY TIMEFRAME TO A SOUTH AFRICAN SEA OR AIR PORT.
DELIVERY WILL ONLY BE SCHEDULED ONCE ANY OUTSTANDING BALANCE HAS BEEN RECEIVED.
SHIPPING DELAYSShipping times are quoted as an average and are subject to a variety of uncontrollable factors such as strikes, weather, international and local holidays, customs inspections etc. These circumstances can add delays to your expected delivery dates.
PLEASE NOTE THAT ALTHOUGH EVERY ATTEMPT IS MADE BY US TO KEEP OUR WEBSITE UP-TO-DATE, THE FINAL DELIVERED PRODUCT THAT YOU RECEIVE MAY DIFFER FROM IMAGES AND DESCRIPTIONS ON OUR WEBSITE. THIS IS DUE TO ONGOING IMPROVEMENTS AND UPGRADES AT OUR MANUFACTURING FACILITIES. THE DELIVERED PRODUCT, HOWEVER WILL ALWAYS BE AT LEAST AS GOOD AS - IF NOT BETTER THAN - THE PRODUCT SHOWN ON OUR WEBSITE.
FAQSSee our Frequently Asked Questions page
| || ||DISCLAIMER / WARNING : Laser cutters/engravers sold by Perfect Laser are Class IV Laser Devices and are extremely dangerous. These lasers will instantly ignite clothing, wood, paper, plastics, and many other common items and will seriously burn flesh, including eyes. Care must be taken to avoid serious injury and/or blindness. Always operate any high power laser in an environment free of flammable materials, children, pets, spectators, etc. Always ensure that flooring around your laser is clean and free of any obstacles. Always ensure that the work surface is kept clean. Always ensure that water cooling is sufficient to keep the tube cool. Always use eye protection when operating your laser. Failure to do so may result in permanent blindness. This laser uses lethal high voltages. Care must be taken when working with high voltage. Failure to do so may result in Serious Injury or Death. Untrained operators are forbidden to operate any laser equipment supplied by Perfect Laser. The use of any laser equipment is dangerous, and you do so entirely at your own risk. Perfect Laser, its staff, employees, family, consultants and technical representatives will not be held liable for any injuries, damages to property or any other damages whatsoever caused by operating laser equipment.|