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IMPORTANT INFORMATION

Please take note of the following:

1) Commissioning of machines can take up to 3 weeks - depending on client skills.
2) Problems relating to clean power supply at your premises are not our responibility.
3) Machines will only be released afer full payment (less R5000 installation retention) has been received.
4) We can only guarantee effective machine performance if original software is used.
5) Disposal of wooden crate and packaging is the owner's responsibility.
6) Any offloading costs on site are for the owner's account and responsibility to organise.
7) We do not accept responsibility that the designated workspace is suitable for your machine.
8) We suggest that training involve 2 staff members or other persons in case one leaves.
9) We suggest you install power surge limiters as damage caused by such surges is your responsibility.
10) We suggest that you install an earth spike to properly earth your machine.
11) Please remember to take out insurance.
12) Please ensure that you have at least a one-kilogram Carbon Dioxide fire extinguisher close to your machine.
13) Shipping schedules are only estimates and can vary from -1 week to plus 3 weeks.
14) Metal cutting lasers are built to spec, so delivery times are 9-10 weeks (to a South African entry port) from order. Delivery to the customer may take another week or two.
15) If we are seeing you over the weekend (especially if you live more than 100 kilometres from our offices) - then you need to be available. We can't get to faraway places to be told that access can only be given on Monday!
16) Delivery addresses - for obvious reasons - must be complete and accurate.
17) The responsibility to fit in with the delivery company rests with you. We can try our best to schedule deliveries, but when it's your machine, you need to be flexible and fit in with our freight carriers.
18) The installation location is presumed to be on the ground floor with easy access. If this is not the case. please inform us timeously.
19) PLT-2030 only sold in Western Cape and Gauteng
20) The warranty of your machine is not transferable in the event of a resale, unless the new owner has completed our training and maintenance course and the machine has been verified as being set up correctly.
21) If you, or anyone else other than a technician from Perfect Laser attempts to repair your machine, you will invalidate your warranty.

Self installation
Depending on where you are located, it is possible that your machine will be delivered by a third party carrier and not by one of our staff. If you open the crate yourself and try and set-up and install the machine yourself, you will invalidate your warranty.

Power at your premises
For reliable operation of your equipment, the mains power supply to your premises needs to be stable, clean and within certain limits. Should we believe that your power supply needs to be tested, you will need to get a qualified electrician to do the tests - at your expense.

Training and installation : what is offered -
Machine operation and maintenance is supplied and can take up to one day. With metal cutters please allow for 2 days.
Advanced training is offered at our head office. We will always assist with software support issues as long as it relates to Perfect laser hardware, and not your Windows operating system or PC/Notebook. We also offer teamviewer amd/or video support.

We provide you with Corel training DVDs. We can loan you the official Corel X7 training manuals and should you have Windows 10 it may be necessary to purchase CorelDRAW X7 or X8 from us or elsewhere.

Estimated Shipping times
Estimated shipping times are to a South Africa seaport or airport. Offloading / weather / border control / customs delays are variable and can range from 3 - 5 days for airfreight and 7 - 10 days for Seafreight.

Additional costs
Perfect Laser tries to make sure that NO extra costs are incurred during and after installation. The following, however, must be allowed for:

For small machines, a work table, bucket, ventilation and an adequate door size for machines to pass throught for installation.
For metal cutters, the rental or purchase of an appropriate Oxygen cylinder and gauges. We will provide you with the specs.

A clean 220V single-phase power connection and adequate ventilation. Plasma cutters may require a 380V 3-phase connection - we will advise you beforehand.

You are reponsible for the disposal of your machine's packaging and wooden crate.

Small machines can be offloaded manually, but large machines require a forklift or up to 6 labourers. You are responsible for this.

There will also be additional costs payable by the machine owner if any of the following occur:
1) You change your pc / software and you want us to reinstall.
2) You need another staff member trained at a later stage.
3) You have not maintained your machine and parts have been damaged or performance has suffered and we have to clean your machine.

SHIPPING INFORMATION

PLEASE NOTE THAT ALL LARGE LASER MACHINES (PLT 960 or larger) HAVE A 7 - 9 WEEK DELIVERY TIMEFRAME TO A SOUTH AFRICAN SEA OR AIR PORT EXCEPT MODELS PLT 2030 / PLT 3040 / PLT 6040 / PLE 2030 DT WHICH IS WITHIN 10 WORKING DAYS.
DELIVERY WILL ONLY BE SCHEDULED ONCE ANY OUTSTANDING BALANCE HAS BEEN RECEIVED.

SHIPPING DELAYS

Shipping times are quoted as an average and are subject to a variety of uncontrollable factors such as strikes, weather, international and local holidays, customs inspections etc. These circumstances can add delays to your expected delivery dates.

WARRANTY INFORMATION

All Perfect Laser equipment is sold defect and error free and comes with a guarantee of 12 months from date of installation for all equipment except the laser tube which is guaranteed for 6 months subject to operating the laser machine as per the manual and limitations outlined below.

50 and 60 Watt Laser tubes are rated at 5000 hours but warranted to perform at least 3000 hours.

80 Watt or more Laser tubes are rated at 8000 hours but warranted to perform at least 5000 hours.

Certain of our HQ 90 Watt or more Laser tubes are rated at 10 000 hours but warranted to perform at least 7500 hours.

The only exclusions would be:
• Actual physical damage to the laser tube
• Not maintaining a clean cooling water supply
• Your water container must be at least 20 litres (or you must have a chiller)
• Damage caused by lightning or power surges

Spares such as LCD control panels and power supplies are usually held in stock. Defective units must be returned to Perfect Laser. Each party pays for their own freight costs.
Lenses and mirrors are guaranteed to be in perfect condition on installation. There is NO warranty on them thereafter.

REFUNDS & CANCELLATIONS OF ORDERS

Any order cancelled for whatever reason will be subjected to a 20% restocking fee and 30% fee of the total part or machine price if the machine or part has been specially ordered for you.

FREQUENTLY ASKED QUESTIONS

 Give us an overview of the laser engraving business and how these machines work?
 What software program do most people use with their laser?
 How much does a laser engraver cost?
 Do you offer refunds?
 I've seen different Wattages and different bed sizes. What are important factors to take into consideration?
 So a rotary attachment is for lasering wine bottles or those types of round things?
 Are there a lot of maintenance costs involved in using a laser engraver?
 Do you need a lot of training to operate a laser engraving business?
 Can you run a laser engraving business out of your home?
 Is there a lot of competition in the awards and trophy business?
 What kinds of things can you make and sell with a laser engraver?
 What kind of products offer the highest profit margins?
 How do I go about developing a business plan for my laser engraving business?
 What about selling wholesale instead of just retail?
 How much should I try to make per hour?
 What are some effective ways to market my laser engraving business?
 What are some of the most common mistakes people who start a laser engraving business make and how can I avoid them?
 What is the lifespan and cost of laser tubes?
 What is the guarantee?
 Any other general advice?

Give us an overview of the laser engraving business and how these machines work?
A laser engraver is a very simple machine to operate. It actually works much like your printer would. Whatever you design on your computer and send it over, it pretty much will cut or engrave for you. The hardest part of running a laser is actually learning the software that you're using.

What design program do most people use with their laser?
90% of it is CorelDRAW. There are a few proprietary programs out there, but most all will import from CorelDRAW exports because that's the predominant software used. Another option is AutoCAD and supported file formats include BMP, DXF, DAT, PLT, AI.

How much does a laser engraver cost?
Prices start from R21,995 for the PLT 2030 50 Watt up to R289,995 for the PL-MC-2513 150 WATT METAL CUTTING LASER.

Do you offer refunds?
Unfortunately we do not offer refunds though all machines come with a 1 year guarantee on the machines and a 6 month guarantee on the laser tubes. We do, however offer trade-ins within 90 days of installation, of up to 80% should you find that you need a larger machine.

What features are important with laser engravers? I've seen different Wattages and different bed sizes. What are important factors to take into consideration?
Well, if somebody were to ask me what I needed in a laser, first off the most important feature is power. Power will get you speed, will cut through thicker substrate, will run things faster, and make more money for you. Then, secondly would be table size. The larger the table, the more options you have to run other things. Air-assist is a must-have feature, I don't care what anybody or any salesman would tell you. You will need air-assist, especially if you're going to be doing any acrylic work, cutting wood, rubber stamps. I mean, there's a thousand different products out there you can make with the laser which you'll need air-assist for. Other features like rotary attachments, unless you have a very specific need or desire to do something in the round, you can do it without even having a rotary attachment but I would take that money and spend it on more power rather than getting a rotary attachment.

So a rotary attachment is for lasering wine bottles or those types of things?
It could be a wedding glass. It could be exactly what you said, a wine bottle. Glass is one of the trickiest substrates to laser engrave, but there are other ways of doing it without needing the rotary attachment. Some people may want to use it for other round objects like bowls and things that you may make and the laser is the secondary project you do on the product.

Are there a lot of maintenance costs involved in using a laser engraver?
Apart from the laser tube itself being replaced around every 3000-6000 hours, there is virtually no maintenance cost. Nothing has had to be repaired on my machine. In ten years I've had it, I've replaced the focal lens, not because I had to, but I thought it was time - and one mirror, because I thought it looked a little cloudy. The maintenance on these things takes so little effort, as long as you keep them clean. If you're running a lot of stuff that causes smoke, you want to clean it up and keep the machine clean.

Do you need a lot of training to operate a laser engraving business?
Not a lot for the laser machine itself. You'll need some computer experience and knowledge to run the software. If you can be accomplished with editing photographs or typing or using your computer, your laser is secondary in the learning curve.

Can you run a laser engraving business out of your home?
Absolutely. As a matter of fact, I recommend it. If you do not have to get a shopfront, why have that expense? I would probably say 70% of the new entrepreneurs today are running out of their home and I think that percentage is conservative. I think it's actually higher. If you can create a product line that you can expose without having to have a storefront, I recommend that.

Is there a lot of competition in the awards and trophy business?
Yes. If somebody said, I'm going to try to corner the market in the awards and trophy business,? I'd wish them well but that would be very, very tough.

What kinds of things can you make and sell with a laser engraver?
Well, that's a loaded question. There's probably 101 to a million and one, because the laser right now is changing so fast. New substrates are coming out every day. New designs, new product lines. If you go to a trade show, you'll see just a tiny portion of what can be done with a laser. You've got to remember, you can engrave but you can also laser cut almost any type of product or sub-part. There are a lot of industries out there that could use your service if they knew what your laser was capable of doing.

What kind of products can you make with your laser which offer the most profit margin for you?
Think about what you can get locally for substrate. Could you run a simple piece of printed paper through your inkjet printer, laser cut it and turn it into a product that could have 2500% mark-up over material costs? Absolutely. Could you get local wood at a lumber yard and turn it into a major product that you could sell nationwide? Absolutely. Besides doing the ones-and-twos, the plaques, the awards, and name tags, look at what type of product line you can develop with substrates you can get locally.

Laser engravers are such a versatile tool that I would imagine a lot of people buy one before they've developed a business plan. How do I go about developing a business plan for my laser engraving business?
You know, any business you get into, if it isn't a franchise, you have to give some thought to what your exit strategy is. Your first priority is to aim to pay off your laser machine in 6-12 months. And with an almost 100% profit margin, that's straightforward.

What about selling wholesale instead of just retail?
Exactly. A big business right now is pets - like dogs and cats. If you can make a product for dogs that could sell in a place in Cape Town, there is a good chance that someone in Johannesburg who has a dog would want that same product, so technically you could wholesale across the country. Nowadays with shipping and Speed Services, it doesn't matter if you're shipping ten kilometres or a thousand kilometres.

How much should I try to make per hour for engraving?
Let's be realistic here. The laser is one of those machines that you can compete with against Chinese goods, because the profit margin can be that good, but you have to realise that if you ran just forty hours a week times sixty minutes in an hour, that's 2400 minutes a week. If you were making R5 a minute, that'd be R12000 a week. For a R33 000 (PLT 3040) machine? I mean, if somebody told me that I could make that kind of money, I'd want to be buying ten machines. The truth is that what you want to do is keep that machine steady. If you kept that machine steady, even at R2.50 a minute, you'd be making a good living off that R33 000 investment. The trick is not how much you make an hour on that machine, as much as it is getting the sales and marketing volume for running that machine. Better still, train an operator or family member so you can concentrate on networking and marketing.

What are some effective ways to market my laser engraving business?
That's the easy part: weddings, celebrations, gifts (especially tourism ones). Engrave wine glasses and bottles, pictures on jeans and clothing, stylize gifts and accessories, engrave photos directly onto wood, steel or glass to give that permanent durable look and feel. The possibilities are endless.

What are some of the most common mistakes people who start a laser engraving business make, and how do you think I can avoid them?
The biggest mistake one can make is not to network with your friends, business associates and social circles. If you keep quiet no one will flock to your door. There are no major recurring costs in the engraving business once you have bought your engraver, but by the same token unless the machine is operating, your revenue will not be maximised.

What is the lifespan and cost of laser tubes?
Our laser tubes are rated at a minimum of 3000 hours for 50-80W and 5000 hours for >100W. The cost to replace them ranges from R5000 to R25 000.

What is the guarantee?
6 months on the laser tubes and 1 year on the rest of the machine (excluding mirrors and lens).

Any other general advice?
I would say that if somebody wanted to get into a new business, was looking for something very different, something that not everybody has, something that's almost futuristic and that has many possibilities. We can't even tell all the different things you'll be able to make in the future. Then it could be a great business for somebody. It's just like every other business. I don't care if you have a service station, a shoe shop, or a laser engraving business, without exposure and somebody marketing and getting sales, that's where the money comes from. This can be a great, fun business and you can make a lot of money and be able to go to work in your garage if you want to.

Our Youtube Channel     DISCLAIMER / WARNING : Laser cutters/engravers sold by Perfect Laser are Class IV Laser Devices and are extremely dangerous. These lasers will instantly ignite clothing, wood, paper, plastics, and many other common items and will seriously burn flesh, including eyes. Care must be taken to avoid serious injury and/or blindness. Always operate any high power laser in an environment free of flammable materials, children, pets, spectators, etc. Always ensure that flooring around your laser is clean and free of any obstacles. Always ensure that the work surface is kept clean. Always ensure that water cooling is sufficient to keep the tube cool. Always use eye protection when operating your laser. Failure to do so may result in permanent blindness. This laser uses lethal high voltages. Care must be taken when working with high voltage. Failure to do so may result in Serious Injury or Death. Untrained operators are forbidden to operate any laser equipment supplied by Perfect Laser. The use of any laser equipment is dangerous, and you do so entirely at your own risk. Perfect Laser, its staff, employees, family, consultants and technical representatives will not be held liable for any injuries, damages to property or any other damages whatsoever caused by operating laser equipment.