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JHB TEL : 087 135 2958
CPT TEL : 087 135 3028
DBN TEL : 087 135 3027
BFN TEL : 087 135 3026
A/H Support : 081 456 6697
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IMPORTANT INFORMATION

Please take note of the following:

Installation & Commissioning of machines
1) As with any complicated, high-tech equipment, there may be teething problems on installation of your new machine.
    Be assured that we will do our best to minimise downtime and get your machine running perfectly in as little time as we can.
2) It may take up to 3 weeks to be productive - depending on client skills.
3) Small machines can be offloaded manually, but large machines require a forklift or up to 6 labourers. You are responsible for this.
4) Machines will only be released or delivered afer full payment has been received.
5) Disposal of wooden crate and packaging is the owner's responsibility.
6) Any offloading costs on site are for the owner's account and responsibility to organise.
7) We do not accept responsibility that your designated workspace is suitable for your machine.
8) We suggest you install power surge limiters as damage caused by such surges is your responsibility. We also suggest that you install an earth spike to properly earth your machine.
9) Problems relating to clean power supply at your premises are not our responibility. For reliable operation of your equipment, the mains power supply to your premises needs to be stable, clean and within certain limits. Should we believe that your power supply needs to be tested, you will need to get a qualified electrician to do the tests - at your expense.
10) Please ensure that you have at least a one-kilogram Carbon Dioxide fire extinguisher close to your machine.
11) Shipping schedules are only estimates and can vary from -1 week to plus 3 weeks.
12) If we are seeing you over the weekend (especially if you live more than 100 kilometres from our offices) - then you need to be available. We can't get to faraway places to be told that access can only be given on Monday!
13) Delivery addresses - for obvious reasons - must be complete and accurate.
14) The responsibility to fit in with the delivery company rests with you. We can try our best to schedule deliveries, but when it's your machine, you need to be flexible and fit in with our freight carriers.
15) The installation location is presumed to be on the ground floor with easy access. If this is not the case. please inform us timeously.
16) We suggest that training involve 2 staff members or other persons in case one leaves.

Insurance
17) Please remember to take out insurance on your machine.

Warranty
18) We can only guarantee effective machine performance if original software is used.
19) The warranty of your machine is not transferable in the event of a resale, unless the new owner has completed our training and maintenance course and the machine has been verified as being set up correctly.
20) If you, or anyone else other than a technician from Perfect Laser attempts to repair your machine, you will invalidate your warranty.
21) Depending on where you are located, it is possible that your machine will be delivered by a third party carrier and not by one of our staff. If you open the crate yourself and try and set-up and install the machine yourself, you will invalidate your warranty.

Metal Cutting Lasers & Waterjet Cutters
22) Metal Cutting Lasers & Waterjet Cutters are built to spec, so delivery times are 9-10 weeks (to a South African entry port) from order. Delivery to the customer may take another week or two.

Training and installation : what is offered
23) Machine operation and maintenance training is supplied and can take up to one day. With metal cutters and waterjets please allow for 2-3 days. Advanced training is offered at our head office. We will always assist with software support issues as long as it relates to Perfect Laser hardware, and not your Windows operating system or PC/Notebook. We also offer Teamviewer support.

Additional costs
23) Perfect Laser tries to make sure that NO extra costs are incurred during and after installation. The following, however, must be allowed for:
For small machines, a work table, bucket, ventilation and an adequate door size for machines to pass throught for installation.
For metal cutters, the rental or purchase of an appropriate Oxygen cylinder and gauges. We will provide you with the specs.
For all larger machines, an adequate door size for machines to pass throught for installation, and possibly a forklift.

There will also be additional costs payable by the machine owner if any of the following occur:
1) You change your PC or software and you want us to reinstall.
2) You need another staff member trained at a later stage.
3) You have not maintained your machine - and parts have been damaged, or performance has suffered and we have to clean your machine.

SHIPPING INFORMATION

PLEASE NOTE THAT ALL LARGE LASER MACHINES (PLT 960 or larger) HAVE A 7 - 9 WEEK DELIVERY TIMEFRAME TO A SOUTH AFRICAN SEA OR AIR PORT EXCEPT MODELS PLT 2030 / PLT 3040 / PLT 6040 / PLE 2030 DT WHICH IS WITHIN 10 WORKING DAYS.
DELIVERY WILL ONLY BE SCHEDULED ONCE ANY OUTSTANDING BALANCE HAS BEEN RECEIVED.

SHIPPING DELAYS

Shipping times are quoted as an average and are subject to a variety of uncontrollable factors such as strikes, weather, international and local holidays, customs inspections etc. These circumstances can add delays to your expected delivery dates.

WARRANTY INFORMATION

All Perfect Laser equipment is sold defect and error free and comes with a guarantee of 12 months from date of installation for all equipment except the laser tube which is guaranteed for 6 months subject to operating the laser machine as per the manual and limitations outlined below.

50 and 60 Watt Laser tubes are rated at 5000 hours but warranted to perform at least 3000 hours.

80 Watt or more Laser tubes are rated at 8000 hours but warranted to perform at least 5000 hours.

Certain of our HQ 90 Watt or more Laser tubes are rated at 10 000 hours but warranted to perform at least 7500 hours.

The only exclusions would be:
• Actual physical damage to the laser tube
• Not maintaining a clean cooling water supply
• Your water container must be at least 20 litres (or you must have a chiller)
• Damage caused by lightning or power surges

Spares such as LCD control panels and power supplies are usually held in stock. Defective units must be returned to Perfect Laser. Each party pays for their own freight costs.
Lenses and mirrors are guaranteed to be in perfect condition on installation. There is NO warranty on them thereafter.

REFUNDS & CANCELLATIONS OF ORDERS

Any order cancelled for whatever reason will be subjected to a 20% restocking fee and 30% fee of the total part or machine price if the machine or part has been specially ordered for you.

FAQS

See our Frequently Asked Questions page
Our Youtube Channel     DISCLAIMER / WARNING : Laser cutters/engravers sold by Perfect Laser are Class IV Laser Devices and are extremely dangerous. These lasers will instantly ignite clothing, wood, paper, plastics, and many other common items and will seriously burn flesh, including eyes. Care must be taken to avoid serious injury and/or blindness. Always operate any high power laser in an environment free of flammable materials, children, pets, spectators, etc. Always ensure that flooring around your laser is clean and free of any obstacles. Always ensure that the work surface is kept clean. Always ensure that water cooling is sufficient to keep the tube cool. Always use eye protection when operating your laser. Failure to do so may result in permanent blindness. This laser uses lethal high voltages. Care must be taken when working with high voltage. Failure to do so may result in Serious Injury or Death. Untrained operators are forbidden to operate any laser equipment supplied by Perfect Laser. The use of any laser equipment is dangerous, and you do so entirely at your own risk. Perfect Laser, its staff, employees, family, consultants and technical representatives will not be held liable for any injuries, damages to property or any other damages whatsoever caused by operating laser equipment.