JHB TEL : 087 135 2958ACCESSORIES : 063 800 4442
A/H Support : 081 456 6697
CONTACT PERFECT LASERIf you are contacting us for the first time please use the enquiry form so that we can get all your details as we like to be able to speak to our potential clients - Complete Enquiry Checklist. Alternatively use the form to the right of the page to send an enquiry, whether for sales, support or general information and we will get back to you as soon as possible. We advise all enquiries are done through the contact form as this gives us all the information we need to best help you with your query. Alternatively call 087 135 2958 or 081 594 3037 during office hours (9am to 4pm weekdays) or find more contact information below. Telephonic support available after hours and Saturday mornings with prior arrangement. For information on machines and pricing please visit the Laser Machines Specification page.
TECH SUPPORTPlease note that we have a new tech support only email address which gets received by all our technical staff email@example.com. Alternatively visit the Support Tickets page to submit a support request. Should you have a query related exclusively to support for your machine please mail us and we will do our best to help you. For the best response please be as specific as possible, 'Send more info' is not a well defined request.
If you have requested a service call and we are travelling hundreds of kilometres to see you, please don't tell us that you can only see us at 4pm - or late afternoon. We only do long distance appointments taking into account driving time from Cape Town or Johannesburg - leaving at 8am.
TEAMVIEWERTo assist with fine tuning your laser or router Perfect Laser uses TeamViewer a free software program that allows us to test and operate your machine via the internet. When requesting support please send a small cell phone video clip explaining and showing what the problem is. In the video cover the following points machine type, power and speed settings, set to engrave or cutting, nature of the problem and then video the process leading up to the problem. Sending an email saying 'my machine is not working' is not very helpful.
TEL : 087 135 2958 or 081 594 3037 (9am to 4pm weekdays / after hours by arrangement)
EMAIL : firstname.lastname@example.org for machine sales and other queries
EMAIL : email@example.com for specific technical queries
EMAIL : firstname.lastname@example.org for queries related to finance purchases
ADDRESS : Unit 6, 451 Vale Ave, Randburg. See the map for details
WARRANTY INFORMATIONAll Perfect Laser equipment is sold defect and error free and comes with a guarantee of 12 months from date of installation for all equipment except the laser tube which is guaranteed for 6 months subject to operating the laser machine as per the manual.
60 Watt or more Laser tubes are rated at 6000 hours but warranted to perform at least 4000 hours.
The only exclusions would be:
• Actual physical damage to the laser tube
• Not maintaining a clean cooling water supply
• Your water container must be at least 20 litres
Spares such as LCD control panels and power supplies are usually held in stock. Defective units must be returned to Perfect Laser. Each party pays for their own freight costs.
ABOUT PERFECT LASER
PERFECT LASER TECHNOLOGIES (PTY) LTD - REG NUMBER 2015/332905/07
Perfect Laser started in Newlands, Cape Town in early 2012. In the short space of 4 years the company has grown to be the largest laser company in SA. Two fundamental philosophies drive us: Service and Innovation.
Our commitment to service stems from our unique heritage as the publishing company responsible for Working from Home, SA Guide to Business Opportunities and Your Business Magazine (which is still published to this day). We understand entrepreneurship and small business management. We provide service which encompasses all angles - from after hours support, regular travel to all parts of South and Southern Africa, unmatched software skills to resolve design issues, and what we believe is our unmatched energy.
The other half to our philosophy is innovation. We have introduced a number of firsts in SA. These include our materials Goody Bag, Free use of our fiber laser, combination laser and CNC router deals, the importation of our unique range of ready to engrave accessories and guaranteed trade ins.
We believe in what we do and this means that our support and innovation fuels the ongoing success of our family of clients.
| || ||DISCLAIMER / WARNING : Laser cutters/engravers sold by Perfect Laser are Class IV Laser Devices and are extremely dangerous. These lasers will instantly ignite clothing, wood, paper, plastics, and many other common items and will seriously burn flesh, including eyes. Care must be taken to avoid serious injury and/or blindness. Always operate any high power laser in an environment free of flammable materials, children, pets, spectators, etc. Always ensure that flooring around your laser is clean and free of any obstacles. Always ensure that the work surface is kept clean. Always ensure that water cooling is sufficient to keep the tube cool. Always use eye protection when operating your laser. Failure to do so may result in permanent blindness. This laser uses lethal high voltages. Care must be taken when working with high voltage. Failure to do so may result in Serious Injury or Death. Untrained operators are forbidden to operate any laser equipment supplied by Perfect Laser. The use of any laser equipment is dangerous, and you do so entirely at your own risk. Perfect Laser, its staff, employees, family, consultants and technical representatives will not be held liable for any injuries, damages to property or any other damages whatsoever caused by operating laser equipment.|